Shipping Policy – Elite Ski Collection

Effective Date: January 17, 2025

At Elite Ski Collection, we strive to provide our customers with a smooth and efficient shopping experience, which includes offering reliable and timely shipping services. This Shipping Policy outlines the details of our shipping procedures, including the available shipping methods, processing times, and costs. By placing an order with us, you agree to the terms and conditions outlined below.

Order Processing Time

Once your order is placed, we begin processing it as soon as possible. Please note that orders are typically processed within 1-3 business days. Our business days are Monday through Friday, excluding holidays. Orders placed over the weekend or on holidays will be processed on the next available business day.

After your order is processed, you will receive an email notification with tracking information for your shipment. Please keep in mind that shipping times may vary depending on your location and the shipping method selected at checkout.

Shipping Methods and Delivery Times

We offer a variety of shipping options to accommodate our customers’ needs. The available shipping methods are:

  • Standard Shipping: Delivery time typically ranges from 5-7 business days depending on your location. This option is the most economical and is available for most domestic orders.
  • Expedited Shipping: For faster delivery, we offer expedited shipping with a delivery time of 2-3 business days. This method is available at a higher cost, which will be calculated at checkout.
  • Express Shipping: For urgent orders, we offer express shipping, which delivers within 1-2 business days. This option is the fastest and most expensive.

Please note that delivery times may vary based on factors such as shipping destination, weather conditions, and the carrier’s schedules. Once your order is shipped, we will provide tracking information so you can monitor the status of your package.

Shipping Rates

Shipping costs are calculated based on the weight of your order, the shipping method chosen, and your delivery address. You will be able to view the shipping cost for your order during checkout before completing your purchase. We aim to keep shipping fees as affordable as possible, while ensuring timely and secure delivery.

For domestic shipments within the United States, shipping costs typically start at $5.99 for standard shipping. Expedited and express shipping rates are higher, and the exact cost will be provided at checkout.

International Shipping

At this time, we currently offer domestic shipping within the United States only. We are working to expand our shipping services internationally in the near future. For international customers, please feel free to contact us at info@eliteskicollection.com for more information on potential shipping solutions or to inquire about international shipping options.

Shipping Restrictions

Certain items may have restrictions that prevent them from being shipped to specific locations. In the case of shipping restrictions, we will notify you prior to shipment and provide alternative solutions if possible.

We also do not ship to P.O. Boxes or military addresses (APO/FPO). Please ensure that you provide a valid, physical address for all orders to avoid delays.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the progress of your package as it makes its way to you. Tracking updates may take 24-48 hours to appear in the carrier’s system after shipment.

If you experience any issues with tracking your order or if there are discrepancies in the delivery status, please contact our customer support team at info@eliteskicollection.com for assistance.

Delivery Issues and Lost Packages

We work hard to ensure that your order arrives on time and in perfect condition. However, once an order leaves our facility and is in the hands of the carrier, we are not responsible for any delivery delays, lost packages, or damages caused during shipping.

If your package is lost or damaged in transit, please contact the carrier directly using the tracking number provided to file a claim. If you are unable to resolve the issue with the carrier, please reach out to us at info@eliteskicollection.com, and we will assist you in navigating the situation.

Returns Due to Shipping Issues

If your package arrives damaged or incorrect, please contact us immediately. We will work with you to resolve the issue by offering a return, replacement, or refund, depending on the situation. Be sure to retain all original packaging, as it may be required for the return or claims process.

Shipping Address Accuracy

It is essential to ensure that your shipping address is accurate and complete when placing an order. We are not responsible for delays or issues caused by incorrect addresses, and we cannot guarantee that address corrections can be made once an order has been shipped.

If you realize there is an error with your shipping address after placing an order, please contact us as soon as possible at info@eliteskicollection.com. If the order has already been shipped, the responsibility for the shipment will fall on the carrier and their address correction policies.

Customer Support

Our goal is to provide you with the best customer experience, and we are happy to assist with any questions or concerns regarding shipping. If you have any inquiries, need assistance with tracking, or have an issue with your delivery, please contact our customer service team:

Our team is available to help you during our business hours and will respond to inquiries as quickly as possible.

Conclusion

We appreciate your business and are committed to ensuring that your order from Elite Ski Collection arrives in a timely and efficient manner. By following the shipping guidelines and policies outlined above, we aim to provide you with a seamless shopping experience. For more information, please feel free to reach out to our customer service team.

Thank you for choosing Elite Ski Collection!