Payment Policy – Elite Ski Collection

Effective Date: January 17, 2025

At Elite Ski Collection, we strive to make your shopping experience as smooth and convenient as possible. Our Payment Policy outlines the available payment methods, billing procedures, and security measures to ensure a secure transaction when purchasing from our online store. By placing an order with us, you agree to the terms and conditions set forth below.

Accepted Payment Methods

We offer a variety of payment options to accommodate our customers’ preferences. The available payment methods are:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Simply enter your card details at checkout, and your payment will be processed securely.
  • PayPal: We also accept PayPal as a payment method. You can select PayPal during checkout and complete your payment using your PayPal balance, linked credit/debit card, or bank account.
  • Gift Cards: For customers who have Elite Ski Collection gift cards, you may use these as a form of payment during checkout. Gift card balances can be used in full or in part, with any remaining balance applied to future purchases.
  • Other Payment Methods: We are continuously exploring new payment methods. Please check our website for additional options that may become available in the future.

Currency and Pricing

All prices on Elite Ski Collection are listed in USD (United States Dollars). The final price of your order, including taxes and shipping fees, will be displayed during checkout before you confirm your payment.

Please note that the prices on our website are subject to change without notice. While we strive to keep our prices up-to-date and accurate, in the event of a pricing error, we reserve the right to correct any discrepancies before processing your order.

Payment Security

We prioritize the security of your payment information. Our website uses industry-standard SSL (Secure Sockets Layer) encryption technology to protect your personal and payment data during transmission. This ensures that your information remains confidential and secure.

Our payment processing partners are PCI DSS (Payment Card Industry Data Security Standard) compliant, which means they meet strict security standards to protect your payment details.

Additionally, we do not store your credit card information. All sensitive payment data is handled and processed by trusted third-party payment providers, such as PayPal or the credit card networks, to ensure the highest level of security.

Order Confirmation and Payment Authorization

Once you complete your payment, you will receive an order confirmation email from us with the details of your purchase, including the items ordered, the total cost, and an estimated delivery date. This email serves as a receipt for your transaction.

Please note that we reserve the right to verify your payment before processing your order. In the rare case that your payment is flagged for verification or potential fraud, we may contact you to confirm the details. Your order will not be processed until payment is successfully verified.

Billing Information

When making a purchase, you must provide accurate and complete billing information, including your full name, billing address, phone number, and email address. This information is used to process your payment and confirm your identity.

Please ensure that the billing address you provide matches the address on file with your credit card provider to avoid any issues with payment processing. If the address does not match, the payment may be declined, and we may not be able to process your order.

Sales Tax

Sales tax is applied to orders based on the applicable laws of the State of Arizona. The tax rate will be calculated at checkout and added to the total price of your order. If you are shipping to a location outside Arizona, sales tax may not apply, depending on the destination.

Payment Declines and Issues

If your payment is declined or there are any issues with processing your order, you will be notified via email. We recommend checking that the payment details you entered are accurate, including your credit card number, expiration date, and CVV code. You may also want to verify that your credit card has sufficient funds or credit limit for the transaction.

If you encounter any issues with your payment or need assistance, please feel free to contact us at info@eliteskicollection.com or call us at (406) 883-5248. Our customer support team is available to help you resolve payment-related concerns.

Refunds and Payment Adjustments

If you request a refund, the refund will be processed back to the original payment method used for the purchase. Please note that refunds may take 7-10 business days to appear on your account, depending on the payment provider or bank. Shipping charges are non-refundable unless your order is canceled or returned due to an error on our part.

In the event of a price adjustment, such as a discount or promotion applied after your purchase, we will make the necessary changes to your payment or issue a refund for the difference, provided the adjustment meets our policy criteria.

Payment Fraud and Security

We take payment fraud very seriously. If we detect any suspicious or fraudulent activity related to your payment, we reserve the right to cancel or hold your order for further review. This may include verifying the payment method, contacting you for additional information, or canceling the transaction.

For your safety and security, we encourage you to report any unauthorized transactions or suspected fraud to your bank or payment provider immediately. Additionally, please contact us so we can assist you in addressing any issues.

Customer Support

If you have any questions regarding this Payment Policy or need assistance with processing a payment, please don’t hesitate to reach out to us. We are here to assist you and ensure your experience with Elite Ski Collection is a positive one.

Our customer support team is available during business hours and will respond to your inquiries as quickly as possible.

Conclusion

We are committed to providing a seamless, secure, and convenient payment experience for all our customers. By following the payment methods and guidelines outlined in this policy, we aim to ensure that your purchases from Elite Ski Collection are processed efficiently and securely.

Thank you for shopping with us!