Refund and Returns Policy – Elite Ski Collection
Effective Date: January 17, 2025
At Elite Ski Collection, we value the trust you place in us when purchasing our jewelry and accessories. We understand that sometimes purchases may not meet your expectations, and we are committed to ensuring your satisfaction. This Refund and Returns Policy outlines the conditions under which we accept returns, exchanges, and refunds for items purchased from our website, eliteskicollection.com. We encourage you to carefully review this policy before making a purchase.
Returns Eligibility
We want you to be fully satisfied with your purchase. We accept returns within 30 days of the purchase date, provided the item meets the following criteria:
- The item is unused, in original condition, and with all tags and packaging intact. It should not show signs of wear, damage, or alteration.
- The item must be accompanied by proof of purchase, which includes your order number or receipt.
- Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival. Please make sure to double-check personalization details before placing your order to avoid any inconvenience.
If you wish to return an item, please contact us via email at info@eliteskicollection.com, providing your order number, a brief explanation for the return, and your contact information. Once we receive your request, we will send you detailed return instructions, including the return address and any other relevant information.
Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, the refund will be processed to the original payment method used for the purchase within 7-10 business days. Please note that shipping fees associated with your order are non-refundable, and the return shipping costs will be your responsibility unless the item is defective or there was an error on our part.
To ensure that your refund is processed smoothly, we encourage you to return the items in their original condition and packaging. Refunds will be issued for the cost of the merchandise only, and any associated shipping charges or gift wrapping fees will not be refunded unless the return is due to an error on our part.
Exchanges
If you would like to exchange an item for a different size, color, or style, please reach out to us within 30 days from the date of purchase. Please note that exchanges are subject to product availability. If the item you desire is out of stock, we will offer you the option of a refund or store credit to be used on future purchases.
Exchanges are processed upon receipt of the returned item, and we will notify you as soon as we receive your item and process the exchange. If the item you would like to exchange is of higher value, we may request you to pay the price difference.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Gift cards: Due to the nature of gift cards, they are non-returnable and non-refundable.
- Sale or clearance items: Items purchased at a discounted price or as part of a clearance event are final sale and cannot be returned or exchanged.
- Customized or personalized products: Items that have been custom-made or personalized to your specifications are generally non-returnable, except in cases where the product is defective or damaged upon arrival. Please ensure your order details, including personalization, are correct before finalizing your purchase.
If you are unsure whether an item is returnable or eligible for exchange, please contact our customer support team at info@eliteskicollection.com before making a purchase.
Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us immediately. We apologize for any inconvenience caused and will make it right. To expedite the process, please send an email to info@eliteskicollection.com with the following:
- Photos of the damaged or defective item
- A description of the issue
- Your order number and contact information
Once we verify the issue, we will arrange for a replacement or full refund at no additional cost to you. We are committed to ensuring that you receive products in perfect condition, and any error on our part will be rectified promptly.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or we made an error in processing your order. We recommend that you use a trackable shipping service or purchase shipping insurance for your return, as we cannot guarantee that we will receive your returned item. If the return item is lost or damaged during shipping, it is your responsibility to handle the claim with the carrier.
If we are responsible for the return due to an error on our part, we will provide you with a prepaid return shipping label. Please ensure that you follow the return instructions provided by our customer service team to ensure your return is processed efficiently.
How to Return an Item
To return an item, please follow these steps:
- Contact Us: Send an email to info@eliteskicollection.com with your order number and reason for the return.
- Receive Return Instructions: We will provide detailed instructions for your return, including the return address and any special instructions.
- Ship the Item: Carefully package the item, ensuring it is in its original condition and packaging. Ship the item back to us using a trackable shipping method.
- Wait for Processing: Once we receive your return, we will inspect the item and notify you of the status of your refund or exchange.
For More Information
If you have any questions regarding this Refund and Returns Policy or need assistance with a return, exchange, or refund, please don’t hesitate to reach out to our customer service team at info@eliteskicollection.com. We are here to help you with any concerns or issues you may have and are committed to providing you with a smooth and efficient returns experience.
Visit our website at eliteskicollection.com for more details about our products and services.
